SHIPPING & RETURNS
Orders are processed Monday-Friday (excluding holidays). Orders placed after 2:00 pm PT are processed the next business day.
FREQUENTLY ASKED QUESTIONS:
WHERE CAN I SHIP MY ORDER?
Orders can be shipped within the continental US, Alaska, Hawaii and to APO/FPO addresses (some restrictions apply).
We can arrange shipping to APO/FPO/DPO locations – charges will be at rates provided by our shipping vendors.
WHEN EXACTLY WILL I RECEIVE MY ORDER?
Orders are generally shipped via ground transportation within a few days of order confirmation, and then generally arrive within 3-5 business days after that.
CAN I CHECK ORDER STATUS OR TRACK SHIPPING?
Our orders are shipped via UPS and you will receive a tracking number from them once your order has shipped.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
The shipping address cannot be changed after an order is placed.
Returns
Thanks for shopping at IdealStretch. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
If you are not fully satisfied and wish to return the IdealStretch, you have 30 calendar days to return an item from the date you received it. Upon receipt, we will issue a full refund. All returns should be sent to our Business Address:
TS Ideal Products
6020 Park Lane South #68
Park City, UT 84098
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 4-14 days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us by emailing support@idealstretch.com.
